For most deployments with VCS configured in Behind-the-Switch mode using Genesys Framework, DNIS is obtained through wha
Posted: Mon Mar 27, 2023 1:39 pm
For most deployments with VCS configured in Behind-the-Switch mode using Genesys Framework, DNIS is obtained through what mechanism?
A. VCS request to the T-Server via IVR Server
B. VCS requests to the Dialogic telephony board
C. A route point corresponding to the appropriate strategy
D. VCS request directly to the ACD/PBX
A. VCS request to the T-Server via IVR Server
B. VCS requests to the Dialogic telephony board
C. A route point corresponding to the appropriate strategy
D. VCS request directly to the ACD/PBX