According to the Software Support Handbook how is a Severity 1 PMR defined?

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answerhappygod
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According to the Software Support Handbook how is a Severity 1 PMR defined?

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According to the Software Support Handbook how is a Severity 1 PMR defined?

A. non-critical query
B. critical impact or system down
C. severe impact and system running
D. non-critical or impacting support team
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