A network technician responds to a customer reporting that a workstation keeps losing its network connection. The user e

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answerhappygod
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A network technician responds to a customer reporting that a workstation keeps losing its network connection. The user e

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A network technician responds to a customer reporting that a workstation keeps losing its network connection. The user explains that it occurs randomly and it happens several times throughout the day.
Which of the following troubleshooting methods should the technician perform FIRST?

A. Test the theory
B. Establish a plan of action
C. Gather information
D. Question the obvious
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