Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
A. when the call is routed to an agent
B. when the call is first post-routed from Cisco Unified Customer Voice Portal
C. when the call terminates and data is written to the Cisco TCD table
D. when a call-routing script hits the first Queue to Skill Group node
Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
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Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
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