A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File: wa-wae-pu-*.log -
09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper "" [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent) ] [T:].
Resource state change for ResourceStateEvent
[triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed
What is the current status of the Agent Workspaces?
A. NOT_READY
B. READY
C. BUSY
D. CONNECTED
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Work
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A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Work
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