Which statement about Messaging Service SMS channel in Avaya Oceana® is true?
Posted: Fri Jul 22, 2022 11:24 am
Which statement about Messaging Service SMS channel in Avaya Oceana® is true?
A. Messaging Service snap-in interfaces independently to model SMS messages as live chat.
B. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.
C. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SMS.
D. Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.
A. Messaging Service snap-in interfaces independently to model SMS messages as live chat.
B. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.
C. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SMS.
D. Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.