During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
Posted: Fri Jul 22, 2022 11:24 am
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
A. Conference a supervisor
B. Email
C. Transfer to a supervisor
D. Transfer a file
E. Initiate a co-browse session
A. Conference a supervisor
B. Email
C. Transfer to a supervisor
D. Transfer a file
E. Initiate a co-browse session