While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are availabl
Posted: Fri Jul 22, 2022 11:24 am
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
A. Route to
B. Barge-in
C. Coach
D. Transfer
E. Observe
A. Route to
B. Barge-in
C. Coach
D. Transfer
E. Observe