While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are availabl

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answerhappygod
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While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are availabl

Post by answerhappygod »

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

A. Route to
B. Barge-in
C. Coach
D. Transfer
E. Observe
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