Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous
Posted: Fri Jul 22, 2022 11:24 am
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
A. Omnichannel Datastore
B. Avaya Aura® Session Manager
C. External Data Mart
D. Avaya Control Manager
Which component holds multimedia customer history information?
A. Omnichannel Datastore
B. Avaya Aura® Session Manager
C. External Data Mart
D. Avaya Control Manager