Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous

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answerhappygod
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Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous

Post by answerhappygod »

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?

A. Omnichannel Datastore
B. Avaya Aura® Session Manager
C. External Data Mart
D. Avaya Control Manager
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