Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
Posted: Fri Jul 22, 2022 11:24 am
Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
B. Customer History Information is provided by Omnichannel Datastore.
C. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
D. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
E. Voice Interactions information is stored in Omnichannel Datastore.
A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
B. Customer History Information is provided by Omnichannel Datastore.
C. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
D. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
E. Voice Interactions information is stored in Omnichannel Datastore.