If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Posted: Fri Jul 22, 2022 11:24 am
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Call 2, with priority 3 that is queued for 15 minutes with skill level 10
Call 3, with priority 5 that is queued for 15 minutes with skill level 15
Call 4, with priority 1 that is queued for 15 minutes with skill level 15
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
A. Call 4
B. Call 2
C. Call 1
D. Call 3
Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Call 2, with priority 3 that is queued for 15 minutes with skill level 10
Call 3, with priority 5 that is queued for 15 minutes with skill level 15
Call 4, with priority 1 that is queued for 15 minutes with skill level 15
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
A. Call 4
B. Call 2
C. Call 1
D. Call 3