If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Call 2, with priority 3 that is queued for 15 minutes with skill level 10
Call 3, with priority 5 that is queued for 15 minutes with skill level 15
Call 4, with priority 1 that is queued for 15 minutes with skill level 15
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
A. Call 4
B. Call 2
C. Call 1
D. Call 3
If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5
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answerhappygod
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If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5
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