Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the customer issue is not service affecting
B. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
C. when the issue for the customer is intermittent
D. when the issue is a common one resolved through an upgrade
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
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