Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
Posted: Fri Jul 22, 2022 11:19 am
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)