Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

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answerhappygod
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Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

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Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
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