You are implementing a new contact center and gathering all information for the new agents. The Communication manager (C
Posted: Fri Jul 22, 2022 11:19 am
You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathered on the Agent Skills Worksheet.
Which three items are included on this worksheet? (Choose three)
A. Call handling preference
B. Login ID
C. Skill preferences
D. Skill level
E. Class of service (COS)
Which three items are included on this worksheet? (Choose three)
A. Call handling preference
B. Login ID
C. Skill preferences
D. Skill level
E. Class of service (COS)