You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathered on the Agent Skills Worksheet.
Which three items are included on this worksheet? (Choose three)
A. Call handling preference
B. Login ID
C. Skill preferences
D. Skill level
E. Class of service (COS)
You are implementing a new contact center and gathering all information for the new agents. The Communication manager (C
-
answerhappygod
- Site Admin
- Posts: 899604
- Joined: Mon Aug 02, 2021 8:13 am
You are implementing a new contact center and gathering all information for the new agents. The Communication manager (C
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!