A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level
Posted: Fri Jul 22, 2022 11:19 am
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation