A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level

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answerhappygod
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A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level

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A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?

A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
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