A service-based (rather than a customer-based) SLA:

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answerhappygod
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A service-based (rather than a customer-based) SLA:

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A service-based (rather than a customer-based) SLA:

A. Covers all services for a particular customer
B. Covers a set of similar services, for a single customer
C. Covers all services
D. Covers a single service, for all of the customers of that service
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