Answers need to be in words/typed. No excel solution is accepted. An average of 18 customers arrive at a service center

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answerhappygod
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Answers need to be in words/typed. No excel solution is accepted. An average of 18 customers arrive at a service center

Post by answerhappygod »

Answers need to be in words/typed. No excel solution is
accepted.
An average of 18 customers arrive at a service center each hour.
There are two servers on duty and each server can process 12
customers per hour.
i) What is the system utilization?
ii) What is the average number of customers in the system (waiting
plus being served)?
iii) What is the average time customers wait in line for
service?
iv) What is the average waiting time for customers who actually
have to wait?
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