Balanced Scorecard Having a balanced scorecard is vital to the success of a healthcare organization. A scorecard is an a

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Balanced Scorecard
Having a balanced scorecard is vital to the success of a
healthcare organization. A scorecard is an analytic
indicator of process performance and allows decision-makers to find
areas of improvement to target. It is truly a
“scorecard” of organizational or departmental success. This
activity will allow you to analyze an existing
scorecard and find areas for improvement. An existing scorecard for
your hypothetical organization is attached.
Additionally, below are some of the scenarios that are playing out
at your hypothetical organization. How you
analyze and react to these scenarios will affect your future
scorecard readings. Last words: healthcare is a for-
profit business; your decisions should embrace this fact while
remaining ethical and maintaining quality care.
Potentially Problematic Scenarios Playing Out at Your Organization
(to address in your analysis):
• A group of 5 flamboyant physical therapists is well liked by
patients and staff. However, the therapists
like to have extensive conversations throughout the day and their
productivity only averages 75% as a
result. The company goal for physical therapist productivity is 90%
treatment time in an effort to
maximize the therapist’s billable hours (need seeing patients 90%
of their minutes worked on a given day).
The organization can only bill revenue for minutes while seeing
patients...
• Your healthcare organization is embracing an old proprietary
computerized billing system. It is slow and
not as functional as newer systems on the market. The new systems
are more efficient and can save more
time. Part of the increased efficiency with the new systems will
replace 2 human billing positions. One of
the human positions is a billing specialists that has been with the
organization for 35 years.
• Your organization has numerous department heads (nursing, rehab,
speech therapy, radiology, & etc.).
The department heads are only focused on their individual
departments performance alone and the
organization is suffering as a whole. These departments are not
coordinating patient schedules to
maximize treatment times for all departments, and not communicating
between departments with
efficiency. Some department heads are not advocates of other heads
to make matters worse.
Part 1. Problem Analysis PowerPoint (with audio narration)
Create a PowerPoint, that identifies and analyzes the above
problematic
scenarios and explores process improvements to rectify these
issues. Pretend you are presenting in a department
head meeting at the hospital and you are first identifying process
deficiencies, and next proposing relevant
solutions (more efficient processes).