The importance of addressing the patient's name: A patient passes Ramona in the hallway as she is leaving for lunch and

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The importance of addressing the patient's name:
A patient passes Ramona in the hallway as she is leaving forlunch and stops to greet her. The patient's face is familiar, butRamona cannot recall the patient's name. Occasionally, Georginasees a patient outside of the office, such as in a grocery store,the library, and other places around town. Everyone forgetssomeone's name on occasion.▪How might Ramona and her staff members remember names?▪What special tips or techniques can help you remember names?▪What can Ramona do the next time she sees a patient and does notremember the person's name?