you have discovered that helpdesk procedures currently do not have formal procedures for recording the life cycle of the

[answerhappygod]

you have discovered that helpdesk procedures currently do nothave formal procedures for recording the life cycle of the helpdesk tickets.
students need to write down "daily task list guide" or "helpdesk operation manual" for helpdesk jobs on their daily duties andhow to log a tickets, close the tickets, communicate with customersand get the feedback from the customers.
you are required to update the formal procedure for recordingthe list of the help desk tickets. copy the "daily task list guide"or "help desk operation manual" below.