- Frequency 2 Explain The Values Of These Measures Shown If Figures 1 2 3 And 6 From The Case Study Posted On Moodle 1 (67.89 KiB) Viewed 34 times
- Frequency 2 Explain The Values Of These Measures Shown If Figures 1 2 3 And 6 From The Case Study Posted On Moodle 2 (57.93 KiB) Viewed 34 times
- Frequency 2 Explain The Values Of These Measures Shown If Figures 1 2 3 And 6 From The Case Study Posted On Moodle 3 (57.93 KiB) Viewed 34 times
Frequency 2- Explain the values of these measures shown if Figures 1, 2, 3, and 6 from the case study posted on Moodle. Figure 1: Customer Satisfaction for the Company, 2001-2003 Anderson-Darling Normality Test A-Squared: P-Value: 0.419 0.311 Frequency Customer Satisfaction 83.3 84.3 85.3 863 873 Customer Satisfaction Mean Standard Deviation Variance 89.3 Skewness Kurtosis N Minimum 1st Quartile Median 3rd Quartile Maximum 72.6389 2.2752 5.17673 -1.8E-01 -8.3E-01 36 68.0000 70.6750 72.6500 74.8500 76.5000 Minimum 1st Quarte Median 3rd Quarte Maximum 0.354 0.444 Mean 87.2020 Standard Deviation 1.2365 Variance 1.53300 Skewness -7.18-01 1.64000 Kurtosi N 36 83.3000 06.4250 87.1500 Figure 2: Customer Satisfaction for Average Companies, 2001-2003 Anderson-Darling Normality Test A-Squared: P.Value: Figure 3: Customer Satisfaction for Best-in-Class Companies, 2001-2003 Figure 6: Model Characterizing the Influence of Call Center Anderson-Darling Normality Test A-Squared: P.Value 88.0750 89.8000 Frequency Customer Satisfaction Mean Standard Deviation Variance Skewness Kurtosis Minimum 1st Quarte Median 3rd Quartile Maximum 0.819 0.031 Predictor Coefficient SE Ceofficient Constant 6.1222 0.1927 Transfer -0.01193 0.02974 Wait Time -0.07830 0.01085 Service -0.00921 0.02324 76.4139 2.5532 6.51804 -1.09916 1.47779 36 68.5000 75.4250 76.7000 78.6250 80.3000 T P 31.76 0.000 -0.40 0.691 -7.21 0.000 -2.98 0.006 New Account B-Best-6.12-0.0119 Transfers B-Best-0.0783 Wait Time B-Best -0.0092 Service Time B-Best 5-0.05848 R-Sq-62.1% R-Sq (adjusted) 58.6%