3. A patient comes to you with questions on their Medicare explanation of benefits. They don't understand the terms on t

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3 A Patient Comes To You With Questions On Their Medicare Explanation Of Benefits They Don T Understand The Terms On T 1 (21.88 KiB) Viewed 52 times

3. A patient comes to you with questions on their Medicare explanation of benefits. They don't understand the terms on the form and they don't understand if they have to pay any money out of pocket. What could you say to the patient to help him/her understand the explanation of benefits form and why they got it, what the terms mean, as well as telling them if there is a balance due.