BUSINESS COMMUNICATION - SPRING 2022 TEAM ASSIGNMENT #3: COMPOSING A NEGATIVE MESSAGE Imagine that you are a Customer Se

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Business Communication Spring 2022 Team Assignment 3 Composing A Negative Message Imagine That You Are A Customer Se 1 (121.55 KiB) Viewed 77 times

BUSINESS COMMUNICATION - SPRING 2022 TEAM ASSIGNMENT #3: COMPOSING A NEGATIVE MESSAGE Imagine that you are a Customer Service Representative working for IUber ride hailing service. On March 30, you received a notice from one of the IUber drivers reporting that Mr. Smith, who was riding on the evening of March 29, was drunk and threw up onto the car's seats and carpet. The driver is claiming for compensation for his car's damage. According to the service policy, this charge, which is VND 600,000, shall be covered by the customer. Your Task. As the Customer Service Representative, you need to write an email to Mr. Smith at [email protected] to inform him the charge and ask for his permission for you to charge directly on his credit card. You would certainly like to see Mr. Smith continue using your service instead of other competitors in the market, but you cannot budge on your policy. Your email should clearly explain the situation to Mr. Smith, while not making him feel embarrassed about the incident, or offended about the charge.