SECTION A –MULTIPLE CHOICE QUESTIONS [10 MARKS] Answer ALL
questions. Each question carries ONE (1) mark. Choose the best
alternative answer
1. What is mentoring? A. The act advising someone with less
tenure or experience B. Listening to a new employee’s personal
troubles C. The act of leading a team of people D. All of the
above
2. The main purpose of coaching is to_________________ A.
enhance personal attendance B. stimulate personal motivation C.
enhance professional behaviour D. stimulate professional
conversation
3. The role of a coach is to_______________________ A. help
identify aims and aspirations B. resist changes in an organisation
C. train the whole workforce D. instruct management
4. The main benefit to a mentee from working with an experienced
specialist mentor is to A. build trust B. build resilience C.
increase own dependence D. improve own performance
5. An organisation is most likely to introduce a mentoring
programme in order to___________ A. close its skills gap B.
recognise specific skills C. increase its training costs D. develop
a promotional process
6. How may a mentee communicate non‐verbally that they have
disengaged with the process? A. Crossing of arms and legs B.
Maintaining eye contact C. Asking more questions D. Nodding and
smiling
7. Which of the following is the main type of question a coach
would use to seek further clarification? A. Open B. Closed C.
Leading D. Probing
8. A coach who is able to support several people over a long
period of time requires__________ A. Stability B. Stamina C.
Security D. Strength
9. A mentor can support a member of staff struggling with the
demands of their own role by______________ A. advising a change of
duties B. advising others to be helpful C. signposting useful
resources D. signposting issues to manager
10. The main reason an individual aiming for promotion engages
in a coaching programme is because they are_____________ A.
decisive B. intelligent C. confident D. ambitious S
SECTION A –MULTIPLE CHOICE QUESTIONS [10 MARKS] Answer ALL questions. Each question carries ONE (1) mark. Choose the bes
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