4567 8 9 10 11 12 13 14 15 16 17 Call ID 18. 19 20 21 22 23 A 24 25 26 27 B Date Service Rep Call Code 1/4/2021 Wagner 1

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4567 8 9 10 11 12 13 14 15 16 17 Call Id 18 19 20 21 22 23 A 24 25 26 27 B Date Service Rep Call Code 1 4 2021 Wagner 1 1 (57.77 KiB) Viewed 48 times

4567 8 9 10 11 12 13 14 15 16 17 Call Id 18 19 20 21 22 23 A 24 25 26 27 B Date Service Rep Call Code 1 4 2021 Wagner 1 2 (54.19 KiB) Viewed 48 times

4567 8 9 10 11 12 13 14 15 16 17 Call ID 18. 19 20 21 22 23 A 24 25 26 27 B Date Service Rep Call Code 1/4/2021 Wagner 1/4/2021 Thanh 20191 20154 21170 1/4/2021 Darego 21145 1/5/2021 Calder 22103 1/5/2021 Shanahan 22246 1/6/2021 Bruno 22137 1/7/2021 Thanh 22234 1/7/2021 Shanahan Wagner 23228 1/7/2021 23215 1/8/2021 Calder 24117 1/9/2021 Darego 24140 1/9/2021 Bruno 25224 1/11/2021 Thanh 23126 1/12/2021 Volmann 25210 1/12/2021 Barry 20189 1/14/2021 Wagner 20126 1/14/2021 Shanahan 26157 1/15/2021 Bruno 25201 1/16/2021 Thanh 26149 1/16/2021 Calder 23223 1/16/2021 Calder 24241 1/16/2021 Bruno 24152 1/17/2021 Thanh 7 1 17 16 21 18 1 2 8 25 9 3 2 12 21 20 22 16 19 3 17 18 Call Type Question Question Question 17 2 3- 4 2 5 4 4 4 3 2 3 4 5 3 4 5 3 1 3 2 4 5 5 4 5 5 5 5 3 5 1 4 1 2 3 5 3 5 5 2 1 4 4 3 3 5 1 2 3 3 3 3 4 2 5 5 3 3 1 4 3 5 3 2 4 2 3 4 1 2 4 5 5 25 2 4 5 1 4 5 5 1 2 5 4 3 1
2 Call Type Lookup Table 3 Call Code 0 6 4 Call Type Bug report Feature request 5 6 Customer Survey Scores 7 Very satisfied Satisfied Neutral Dissatisfied 8 88 9 10 11 12 5 4 3 2 1 Very dissatisfied 13 Customer Survey Questions 14 How satisfied are you with: 11 How to 15 Question 1 The service rep's product knowledge 16 Question 2 How much time it took to reach a service rep 17 Question 3 18 Question 4 10 The overall process of contacting Pierce Software How the service rep handled your call 16 Tech problem 21 Cancella