If you mention distribution, many people will likely think of moving boxes through physical channels to distributors and

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If you mention distribution, many people will likely think ofmoving boxes through physical channels to distributors andretailers for sale to end users. However, in the servicethere are no physical objects that need to be moved in thedistribution.
1. Explain two (2) ways of how should a service bedistributed.
2. Identify three (3) situations in which you use self-servicedelivery. For each situation, discuss your motivation forusing self-service delivery rather than having service personnel doit for you.