In the past five years, Sue Ryan, the owner of the Boulder Camp Bow Wow, has noticed that more and more of her customers

[answerhappygod]

In the past five years, Sue Ryan, the owner of the Boulder CampBow Wow, has noticed that more and more of her customers aretexting messages to the facility, rather than picking up the phoneto call them. In addition, Sue is seeing more and more peoplevisiting her Facebook page to get information on everything fromfacility hours to daily rates for dog care. This means that Sue'sstaff spend more of their time responding to questions in writingthan they do in speaking to customers. This reflects which pressurefor change in organizations?
a. technology b. information processing and communication. c.competition d. people