- Customer C13 C14 C15 C16 C17 C18 C19 C20 C21 C22 C23 C24 C25 C26 C27 C28 C29 C30 Price 4 2nwnanawwwnawnawa 3 4 3 4 3 3 3 1 (70.85 KiB) Viewed 9 times
CUSTOMER C13 C14 C15 C16 C17 C18 C19 C20 C21 C22 C23 C24 C25 C26 C27 C28 C29 C30 Price 4 2NWNANAWWWNAWNAWA 3 4 3 4 3 3 3 4 4 3 4 1 Invoice Delivery Payment Accurac Product Product Reliability lead Terms Quality Availability of supply times 323433234 2 3 2 4 2 23-34 1 3 لا لا لا لا 2 3 3 CUSTOMER RATING OF BI-FLO PERFORMANCE y 3 NW 2 3 1 -N3 2 423 4 2 WNN 2 3 1 2 3NN 2 2 3 4NW4NW 2 3 2 3 NW54 WAWNWAW 4 3 2 3 4 3 4 3 2 3 2 1 1 2 2 را wwwwNNWNWwwN 2 3 3 3 2 3 2 2 3 3 3 3 4 4244 2 st 4 3 3 m 3 3 3 3 2 3 2 2 3 4 2 4 55445 S45555 4 5 5555 e Ease of to Sales ordering problems support 1 2 WNWNN-WNWNWANN WWN 3 3 2 2 4 3 2 3 2 3 2 2 3 Respons 2 3 534354342 2 4 534 4 3 5 4 sto 3 4 54 4554 4 5 5 4 4 4 4 5 5 S44 4 4 5 5 4 4 4 Error free 9 delivery support 5 WNWWNG 2 3 3 2 3 3 WNWNAWAW 4 3 4 2 3 2 3 Mercandisin 4523 1 2 WN-AWNW-N-WNNWNWN- 3 2 3 2 2 3 1 2 1 3 2 3 4 1 2 3 In a survey of our customers, we asked them to rank, in absolute terms, their needs in terms of the service attributes listed in order of 1-12 where 1 is the most important to them and 12 is the least. This table should be read in conjunction with the "Importance" table, where the customers was invited to rank the importance of what Bi-Flo delivered to the customer on a scale of 1-5 where 1 is least important and 5 the most important. Customers were also asked to rate Bi-Flo's performance. Again, this was on the same scale of 1-5.