1. Service companies have performance standards that become benchmarks in accordance with the perceptions expected by co

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1. Service companies have performance standards that becomebenchmarks in accordance with the perceptions expected byconsumers, so they feel satisfied and will repeat orders, so thatthey become loyal consumers.a. Name and explain the elements of management to measure theperformance of service companies.b. Give an example of 1 service company that has implemented howelements of management to measure performance are applied.
2. A restaurant has had many visitors in the past month, thishas happened since the restaurant went viral on social media. Theadvantages of this restaurant in addition to delicious, healthy andaffordable food. The food products of this restaurant are of highquality and very able to compete with existing competitorrestaurants. Plus the design of the restaurant is very attractiveor instagrammable. As a result of this, the workforce in therestaurant is overwhelmed with the number of consumers at lunch anddinner hours. Restaurant owners are considering increasing thenumber of employees but worry that this trend is temporary. Whatsolutions can the owner do to serve the booming customers at lunchand dinner hours? In addition, the owner is also worried that thefood menu will not last long and provide satisfaction to customers.Explain your solution!