CRM software allows employees from one business function to use data from other functions to help them make decisions be

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CRM software allows employees from one business function to usedata from other functions to help them make decisions because_____.
a. it allows them to set up company profiles on socialnetworking sites such as Facebook and Instagram, where they canmake contacts with potential customers
b. it cannot be accessed by mobile devices, which increases datasecurity
c. it tracks data and trends on groups of customers rather thanon individual customers
d. it stores data about every contact a company has with acustomer through every channel so that the company can trulyunderstand customer actions