Recruitment and Selection From time to time, each company faces the necessity to employ new staff. This process encompas

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Recruitment and Selection
From time to time, each company faces the necessity toemploy new staff. This process encompasses a range of consecutiveactions that the most appropriate candidates are finally selected.Apart a common set of activities, some companies invent owninternal, usually secret, methods to get the best human resourcesthat perfectly meet thecompany’s requirements. This caseconsiders the particular case study on recruitment and selectionthat is related to the retail business company “Venus’ Style”. Asits activity is primarily customer- oriented, the selection ofInternet shop assistants and managers becomes a key factor of theadvancement of the company’s business.
Background:
The retail business company “Venus’ Style” promotes Internetsales all over the world. It has an advanced official web-site thatencompasses a lot of customer services, such as live chat, supportmail, delivery and return service, V.I.P. database,and others. Thatwas the reason why the company permanently searched for newemployees to maintain functioning of all services of the retailbusiness.
Problem:
The crucial problem that the company periodically faced with wasthe staff turnover. As company served customers from all timezones, an Internet shop assistant’s work was organized by shifts.According to this, night shifts were usually the most overloadedtime which involved the most intensive work processes.Unfortunately, these busy nights were often accompanied withinterpersonal (client-worker) misunderstandings and even conflictsthat ended up with the employees quits.
Solution Plan:
In this situation, the problems are connected to the fact thatan HR management of the company does not include the individualapproach. New employees do not feel engaged in the common deal andthus, do not treat their duties enough carefully and patiently.Correspondingly, the first task the company aims to perform isproviding exceptionally comfortable work conditions so that itsemployees can avoid stressful situations. In this aspect, it isnecessary to revise and reestablish the core values of the company.Accordingly, the employees start participating in discussions ofwork conditions; hence, a top-down run method, which is typical formost organizations, is rejected. An updated hiring operation in“Venus’ Style” includes a specific method to select right humans.The innovative point of the company’s core principles is related tothe determination of personal features of each candidate’scharacter. To be specific, “Venus’ Style” provides a taxi for thecandidate who applies for a position; at the very end, the taxidrivers opinion of the potential employee is taken into account bythe recruiter. Thus,even if the person makes progress in a jobinterview, he or she can fail this application in case of the ruderegard to the taxi driver.
Question
Critically discuss the Importance of a recruitment process in anorganisation and the need for it at Venus Style.