"Metrics should focus on customer needs and expectations". Explain the meaning of this statement. Why have customers bec

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answerhappygod
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"Metrics should focus on customer needs and expectations". Explain the meaning of this statement. Why have customers bec

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"Metrics should focus on customer needs and expectations".Explain the meaning of this statement. Why have customers becomemore important for performance measurement? What role, if any,should customers play in developing supply chain metrics? 250 wordsor more (Please do not copy the previous answers answer word for wordor text book word for word)
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