Mr. Issa- the owner of firefly pizza company- has assigned you the task of system requirements determination for the fir

[answerhappygod]

Mr. Issa- the owner of firefly pizza company-has assigned you the task of system requirements determination forthe firefly pizza ordering system project in Kuwait. You arelooking forward to this opportunity because it will allow you tomeet and interact with firefly pizza employees. Besidesinterviewing Mr. Ali- the sale manager- and Mr. Samer- the customerservice manager, you decide to collect information from fireflypizza’s waiters, cooks, and customers as well.
Mr. Issa suggests that you formally interview Mr. Ali and Mr.Samer, and perhaps observe them performing their daily managementtasks. You decide that the best way to collect requirements fromthe waiters and cooks is to interview and observe them. You realizethat discussing the order-taking process with Firefly pizzaemployees and then observing them in action will provide you with abetter idea of where potential system improvements can be made. Youalso decide to prepare a questionnaire to distribute to Fireflypizza customers. Because Firefly pizza has a large customer base,it would be impossible to interview every customer; therefore, youfeel that a customer satisfaction survey will suit thissituation.