Case Study Scenario: Home Away From Home Booking System Organisational Background Home Away from Home is a new accommoda

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Case Study Scenario: Home Away From Home Booking System
Organisational Background
Home Away from Home is a new accommodation booking business located in Sydney’s Northern Beaches region. Founded by two former hotel executives, Bo and Jo, the business grew from a 10 partners, to almost 100 in just six months.
Home Away from Home Accommodation Booking System
Home Away from Home would like to develop an online system for booking accomodations.
The new online booking system intends allow customers to book for their accomodation, pay for it using their credit cards, remind them of their bookings, and notify them about new accomodations and/or discounted or packaged offerings. The system will also send a notification notice to the accomodation owner for any confirmed bookings or cancellations. The customers can also provide feedback for their accommodation through the app. The system should also identify loyal customers and reward them with discounts (as a rule of thumb, any customers who have booked 12 times in one year, or the equivalent of $5000 worth of purchase will be rewarded with a 10% discount on their next booking).
The customers are required to create an account before booking their accommodation for the first time. An email will be sent automatically by the system to confirm account creation, where the customer is required to confirm by clicking a confirmation button on the email. Once confirmed, he/shethe customer can now make a booking. Each booking will generate at least two emails, first, the booking confirmation right after the booking, and second, a reminder of the booking 2 days in advanced. A customer can only cancel/update the booking less than 24 hours of the booking date. Once the 24 hours was gone, there is no more option to cancel/update, and the customer’s credit card payment will be charged whether they come or not (unless there’s a valid reason such as accident on the way to the accommodation). If for whatever reason the accommodation owner cancelled, a cancellation email will be sent to the customer’s inbox, and an option to change accommodation. If the customer decline the offer for the accommodation replacement, a refund of their payment will be processed immediately. A copy of the cancellation email will also be sent to the accomodation owner. If customerss are trying to book a booked accomodation, the system provides a option for a stand-by status, and if becomes available, each customer will be notified according to their position in the queue and the accomodation availability status.
The information collected consists of the customer’s first and last name, residential address, city, zip code, mobile number, and email address. After entering all the information, a unique identification number is created for each customer.
Further, the new online system records the details of the owner of the accomodation, the address of the property, services provided, features of the property and any instructions and preferences, including the price.
Each accomodation owner can have a minimum of one up to several properties for rent at a time.
Since the system will be storing customer details and credit card payments, the form must be WCAG compliant, PCI DSS compliant, TLS certified, among all other web security standards. To prevent data entry mistakes, the should should preferably use automated features such Calendar objects, drop-down lists and the like. The form should reflect the company colour which is black and red for branding purposes.
Home Away from Home wishes to operate an entirely testable procedure to the whole online system to discover any bug and major issues before the final launch of the system. For example, it should be compatible with all major web browsers, such as MS Edge, IE, Mozilla Firefox, Google Chrome, and Safari. It must also adjust to different monitor sizes and screens, such as smartphones, tablets, laptops and PCs.
Here’s the project schedule:
Task
Description
Duration (Days)
Predecessor Tasks
A
Determine user requirements
5
-
B
Data collection
7
A
C
Feasibility analysis
8
A
D
System documentation
5
B
E
Management presentation
1
B, C
F
System design
8
D, E
G
Purchase hardware
10
F
H
Write application code
10
F
I
Test system
6
G, H
The company considers different methods to estimate the investments in this project. Table 1 presents the information the accountant provided to the system analyst to calculate Net Present Value (NPV), Payback Period and Return on Investment (ROI).
Year
No.
Category
0
1
2
3
4
5
1
Value of benefits
$ 9,000.00
$ 9,000.00
$ 9,000.00
$ 9,000.00
$ 9,000.00
2
Development Cost
-$15,000.00
-$700.00
- $850.00
-$770.00
-$750.00
-$730.00
3
Annual expenses
-$ 3,000.00
-$ 3,000.00
-$ 3,000.00
-$ 3,000.00
-$ 3,000.00
4
Net benefit/costs
-$15,000.00
5
Discount factor
1.00
6
Net present value
-$15,000.00
7
Cumulative NPV
-$15,000.00
Table 1: Five-year investment evaluation
Tasks:
Write a brief description of the project and clearly define the aims and objectives of the report
Write the vision of the project (or what the new systems will accomplish)
Explain the requirements for the new system (FURPS requirements)
Develop a Work Breakdown Structure (WBS) using the details from the project schedule. The WBS should be created using a suitable software (not hand drawn) and follow similar convention below:
Develop PERT/CPM chart using a suitable software (not hand drawn) explaining the early and late start for each task. Identify the critical path and the total time to finish the project.
Recognize internal and external stakeholders for the new system.
Use the information in Table 1, perform financial analysis by calculating the net present value, the payback period, and the return on investment using a discount rate of 6%. The development costs for the project were $15,000. Do a five-year return on investment.