John is working for an agency that provides services to diverse groups, such as Islamic people, Aboriginal and Torres St

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John is working for an agency that provides services to diverse
groups, such as Islamic people, Aboriginal and Torres Strait
Islander peoples, Chinese people and Korean people. Part of his
role is to promote diversity and inclusiveness in the
workplace.
One of his colleagues, Michelle, comes to John one day to report
that she can no longer work with one of the male clients, Hung.
Hung is Chinese, and according to Michelle, he is rude and
dismissive towards her and refuses to participate in any of the
activities Michelle organises. Michelle asked for a transfer.
John thinks it is a good idea to consult Hung about the
situation. When he does, he learns that Hung does not understand
Michelle’s strong Australian accent. When John speaks to the
referring agency, he also learns that Hung has learning
difficulties and concentration difficulties, which cause him to be
easily irritable and become distressed.
Q1-How could John show respect for diversity when
communicating with both Hung and Michelle about the
situation
Q2- What strategies should John use to communicate in the
most efficient way possible to address the language barrier?
Q3- Describe how John could access language and interpreter
communication resources that support individuals and organisations
to embrace and respond to diversity. Provide examples, including
links to documents or training resources.
Q4-Describe how image resources could assist with communication
difficulties in this situation.
Q5-Describe who John could contact to assist with communication
needs.