- S6 22 An Ad Agency Tracks The Complaints By Week Received About The Billboards In Its City Week 1 2 3 4 Er 5 6 No Of 1 (110.17 KiB) Viewed 46 times
S6.22 An ad agency tracks the complaints, by week received, about the billboards in its city: Week 1 2 3 4 er 5 6 No. of
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S6.22 An ad agency tracks the complaints, by week received, about the billboards in its city: Week 1 2 3 4 er 5 6 No. of
S6.22 An ad agency tracks the complaints, by week received, about the billboards in its city: Week 1 2 3 4 er 5 6 No. of Complaints 4 5 4 11 3 a) What type of control chart would you use to monitor this process and why? b) What are the three-sigma control limits for this process? Assume that the historical complaint rate is unknown. c) Is the process mean in control, according to the control limits? Why or why not? d) Assume now that the historical complaint rate has been four calls a week. What would the three-sigma control limits for this process be now? Is the process in control according to the con- trol limits? P