Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, the

[answerhappygod]

Jim Delaney, president of Apex Door, has a problem. No matterhow often he tells his employees how to do their jobs, theyinvariably, “decide to do it their way,” as he puts it, andarguments ensue between Jim, the employee, and the employee’ssupervisor. One example is the door-design department, where thedesigners are expected to work with the architects to design doorsthat meet the specifications. While it’s not “rocket science,” asJim puts it, the designers invariably make mistakes—such asdesigning in too much steel, a problem that can cost Apex tens ofthousands of wasted dollars, once you consider the number of doorsin, say, a 30-story office tower.
The order processing department is another example. Jim has avery specific and detailed way he wants the order written up, butmost of the order clerks don’t understand how to use the multipageorder form. They simply improvise when it comes to a detailedquestion such as whether to classify the customer as “industrial”or “commercial”.
The current training process is as follows. None of the jobs hasa training manual per se, although several have somewhatout-of-date job descriptions. The training for new people is all onthe job. Usually, the person leaving the company trains the newperson during the 1- or 2-week overlap period, but if there is notoverlap, the new person is trained as well as possible by otheremployees who have filled in occasionally on the job in the past.The training is the same throughout the company—for machinists,secretaries, assemblers, engineers, and accounting clerks, forexample.
1. How would you assess Apex’s training needs? Please discusseach of the three elements of assessing training needs:organizational analysis, job analysis, and person analysis.
2. What organizational contextual factors would yourecommend Apex focus on to help maximize training transfer？
3. What type of training do you think the designers in thedoor-design-department need? Describe your logic for thischoice.
4. How would you assess training effectiveness? Please bespecific.