You are the manager of Simpson’s Hardware Store and have received the following handwritten letter from a man who lives

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You are the manager of Simpson’s Hardware Store and havereceived the following handwritten letter from a man who lives in asmall town 165 miles away: Dear Simpson’s Hardware: I own a SimpsonModel S4320 grass trimmer and had it for over 15 years. The gas capbegun to leek last week and I need another gas cap for it. I knowyour products have a lifetime warranty so please send me a new capas soon as possible. Thank you. Frank Dunford Box 26 Emmetsburg,Iowa 50536 Mr. Dunford is not in your database, and you are notsure he has ever been in your store. You must now write a replyletter to Mr. Dunford and tell him that only Simpson “tools” have alifetime-replacement policy—other products do not. His stringtrimmer had a one-year warranty. Because his trimmer is so old, youdo not carry parts for it anymore; however, you can order the partfrom another supplier at a cost of $17.65, plus $5.00 shipping andhandling. If he will send you a $22.65 check, you will order thepart and have it delivered to his home. Delivery time will be aboutthree to four weeks. If Mr. Dunford decides to buy a new trimmer,he can look at new models on your website (gosimpsons.com) andorder one online— but you do not know if he has a computer. Applythe principles you learned in chapters 2 and 3 of Writing andSpeaking for Business.