4. As a County employee, one reason to be cautious when answering questions from a customer about the work of your depar

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4. As a County employee, one reason to be cautious whenanswering questions from a customer about the work of yourdepartment is that:
A. your statements will probably be taken as officialinformation that can be depended upon
B. you should never give the impression that you do not know theanswer to a question
C. you will not have time to do your regular work if you answersuch questions
D. it is desirable to keep information about the work of anyCounty department as confidential as possible
5. A customer asks you a question, but you are not sure of theanswer. Of the following it would be best to:
a. explain to the person you do not know the answer
b. immediately provide the individual the answer you think ismost appropriate
c. ensure your information is accurate before you give it out d.answer in a vague way so that what you say cannot be held againstyou
-1- You have been asked to replace a long-standing process witha new one. In establishing the new process, what obstacles will bethe most difficult to accomplish the implementation?
a. difficulty of the new process
b. distrust of management by staffs
c. feeling of resistance toward change
d. critical assessment of the new process