When Zara observed parents who were late in dropping off theirchildren in the morning, she assumed that the majority of theproblem could be resolved through improved self-discipline and someorganisational adjustments. However, she then used the traffic jamas an excuse for her own tardiness on the same day. This is anexample of _______.
a. tendency to assign responsibility for others' behaviours dueto their inherent characteristics.
b. an individual's tendency to attribute another's actions totheir character or personality, while attributing their behaviourto external situational factors outside of their control.
c. use of force or intimidation to obtain compliance.
d. experience of mental discomfort that results from holding twoconflicting beliefs, values, or attitudes.
When Zara observed parents who were late in dropping off their children in the morning, she assumed that the majority of
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