As a recently hired management accountant for SlimCo, a large manufacturer of random access memory (RAM) boards supplied

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As a recently hired management accountant for SlimCo, a largemanufacturer of random access memory (RAM) boards supplied to PCclone manufacturers, you have been given the task of evaluatingcustomer satisfaction with SlimCo's performance in relation to howthe company can achieve world-class manufacturing (WCM) status.Your search of previous work turned up just informal feelings fromthe sales staff about how well SlimCo does. Required: Design acustomer performance measurement program that can assist SlimCo'sprogress toward achieving WCM status. As part of the program,determine which performance measurements would be useful, explainhow they would relate to WCM customer service factors, and designthe customer survey form.