4. The interview has started. The interviewer presents a real-life case about a dissatisfied guest of the Burj Al Arab.

[answerhappygod]

4. The interview has started. The interviewer presents a
real-life case about a dissatisfied guest of the Burj Al Arab. The
guest wrote the following on TripAdvisor:
In the Burj Al Arab’s response to the dissatisfied
guest, the former attempts to recover the service failure. On the
same platform, within an acceptable number of days, the Hotel
Manager responded by writing the following:
Evaluate this online interaction. First, argue to what
extent the Burj should be held responsible for the service
failure by referring to the notions of intentional/unintentional
and internal/external [200 - 250
words].
Based on the degree to which the Burj should be held
responsible for the guest’s poor experience, choose 1
communication recovery strategy (i.e., non-existence, distance,
association, suffering, acceptance, accommodative) that you think
fits best - explain why [200 - 250 words].
Finally, critically reflect on the Hotel Manager’s
response: to what extent does this correspond with the
communication recovery strategy that you opted for? [250 – 500
words]