Select one of new tools you read about in this Module (patient mapping, rounding, mystery/secret shopper, etc.). 1. Expl

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Select One Of New Tools You Read About In This Module Patient Mapping Rounding Mystery Secret Shopper Etc 1 Expl 1 (78.4 KiB) Viewed 72 times

Select one of new tools you read about in this Module (patient mapping, rounding, mystery/secret shopper, etc.). 1. Explain the purpose of this tool (how, why, when you would use it) (paragraph format, minimum 100 words; 10 points total) (HINT...think in general terms here and not specific applications (e.g., handwashing) 2. Identify and list the benefits of this tool in improving the patient experience (7.5 points total) 3. Identify and list the concerns in using this tool (7.5 points total) Be thorough, provide detail, and incorporate information from your readings to support your opinion (and not provide solely your opinion).