Project Management Professional PMI Questions + Answers Part 11

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QUESTION 1097
Because a project is behind schedule, the sponsor suggests reducing the time for quality assurance testing. What should the project manager do?
A. Perform quality control measurements. B. Follow the quality management plan. C. Perform quality audits.
D. Change the quality requirements.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1098
A development project’s earned value is US$640,000, and the planned value is US$800,000. What should the project manager do to control this variance?
A. Calculate the earned value and change the project baseline to reflect the latest project status.
B. Reallocate US$160,000 to project tasks that are behind schedule.
C. Use project performance measurement and decide on corrective actions.
D. Release US$160,000 to the supplier to fast-track the project so that it is completed on time and within budget.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1099
A project manager discovers a significant flaw in a major project deliverable. Which project management process is being performed?
A. Manage Quality
B. Control Quality
C. Plan Quality Management D. Statistical Sampling
Correct Answer: B
Section: Monitoring and Controlling



Explanation Explanation/Reference:
QUESTION 1100
Deliverables are being validated prior to client handoff. Quality team members find some defective parts and send them for rework by the assembly line team. Under what cost of quality (COQ) classification does this fail?
A. Cost of nonconformance B. Cost of conformance
C. Quality control cost
D. Quality measurement costs
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1101
During a fast-tracked project, outputs are required for production immediately. A new engineering team member submits quality testing to the project manager for approval, but the project manager rejects it.
What should the project manager do next?
A. Explain the quality communications guidelines to the team member. B. Have the quality assurance team train the team member.
C. Ask the team member to review the quality management plan.
D. Advise the team member to follow the change control procedure.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 1102
A project manager identifies the root cause of a quality issue and implements corrective action. What should the project manager do next?
A. Conduct an inspection of the issue.
B. Update the lessons learned documentation.
C. Revise the checksheets and organize the facts. D. Perform a variance analysis.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1103
A vendor who historically has not had quality issues, is delivering low-quality parts. The project manager is concerned that this will cause a delay due to rework. What tool or technique should the project manager use to address this?
A. Performance reporting
B. Procurement control system
C. Performance reviews
D. Contract change control system
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1104
During a multiple-year project, the client and contractors have differing opinions on the project’s deliverables, schedule, and quality. What should the project manager do to resolve this conflict?
A. Review the project management plan with the client.
B. Develop the project schedule and ensure that the client agrees to it. C. Ensure that the client approves the quality management plan.



D. Meet with the project team to discuss the deliverables.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1105
A project manager must determine the reasons for undesirable field-testing results so that corrective actions may be implemented. What tool should the project manager use?
A. Cause-and-effect diagram B. Pareto diagram
C. Affinity diagram
D. Scatter diagram
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1106
As a result of negative client feedback, a project manager is replaced midway through a project. The new project manager needs to compare stakeholders’ current attitudes to their original support for the project.
What will help the project manager with this task?
A. Stakeholder engagement assessment matrix B. Requirements traceability matrix
C. Stakeholder register
D. Interpersonal skills
Correct Answer: C
Section: Monitoring and Controlling Explanation



Explanation/Reference:
QUESTION 1107
A team completes a prototype of a new product utilizing the latest technology. During testing it fails to meet performance specifications. What should the project manager do?
A. Submit a deviation request to the change control board (CCB).
B. Perform a root cause analysis to identify the reason.
C. Renegotiate the performance specifications with the project sponsor. D. Inform the sponsor, and implement corrective actions.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1108
Due to economic issues, a client cancels a project that has completed only the first of three phases. After implementing the Perform Integrated Change Control process, what should the project manager do next?
A. Review the scope baseline.
B. Apply the Monitor Risks process.
C. Release the project team.
D. Update the lessons learned repository.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1109
A project manager is working on a critical project for the company. Expert team members indicate that they are also assigned to work on other initiatives and can no longer devote any time to their assigned activities.



What should the project manager do first to resolve the issue?
A. Escalate the problem to the sponsor who can assign more staff to work on the project.
B. Evaluate the impact and use optimization techniques to compensate for the delays.
C. Speak to the functional manager and determine alternatives to address these activities.
D. Implement the change control process and reduce the project scope to include less deliverables.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1110
A project manager has been receiving enhancements to a product that will be launched in five months. What should the project manager do next to ensure that these enhancements are included in the product release?
A. Revise the risk management plan.
B. Update the project scope statement.
C. Implement the Control Quality process.
D. Begin the Perform Integrated Change Control process.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1111
A stakeholder approaches the project manager with a serious concern that impacts the project. The project manager records the details, identifies an owner, and sets a realistic date for resolution.
What document did the project manager update?
A. Risk register
B. Issue log
C. Stakeholder register



D. Change log
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1112
A supplier continuously delays submitting status reports to the project management team. What should the project manager do?
A. Modify the inspections and procurement management plan.
B. Send the supplier a warning letter and withhold payments to them. C. Develop a risk response plan.
D. Submit a request to change the supplier’s scope.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1113
A project manager discusses a project’s status with the customer. The customer expresses the need for a new system that is not part of the current project scope. What should the project manager do next?
A. Update the project scope baseline and work breakdown structure (WBS).
B. Inform the project sponsor of the cost and schedule impacts.
C. Update the requirements management plan.
D. Evaluate the customer’s needs as part of the Perform Integrated Change Control process.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 1114
A senior engineer notifies the project manager that there will be a delay in the product’s development. This will now delay user acceptance testing and, possibly, user training.
What should the project manager use to analyze the impact on the project’s completion date?
A. Program evaluation and review technique (PERT) B. Critical path method (CPM)
C. What-if scenario analysis
D. Reserve analysis
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1115
During a risk analysis of a new system’s security features, it is discovered that some users may have access to noncritical customer data. Upon evaluation, the team agrees that the risk has a low probability of occurring.
What should the project manager do with this information?
A. Perform a qualitative analysis.
B. Perform an impact assessment. C. Update the risk register.
D. Update the risk management plan.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1116
A project manager in a matrix organization notices that a resource is working a significant amount of overtime to complete project assignments. What should the project manager do next?



A. Discuss the situation with the resource’s manager. B. Escalate the issue to the project sponsor.
C. Update the issues log with this information.
D. Update the risk register with this information.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1117
A few weeks after joining a multi-generational project team, the project manager notices that the team is beginning to have performance issues. A key subject matter expert (SME), who is also the oldest team member, is not getting along with the younger team members.
What should the project manager do before the project gets behind schedule?
A. Ask the project sponsor to address the issue, noting the value of the SME in obtaining project results and meeting requirements. B. Personally speak with the SME to explain that everyone needs to work together, regardless of age.
C. Review resource assignments to ensure that resources are correctly assigned based on their experience.
D. Conduct a team-building session to demonstrate the value of all team member contributions, regardless of age or experience.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1118
A key project decision requires the support of all stakeholders. The project manager now learns that one key stakeholder was not previously identified. What should the project manager do to prevent this from being an obstacle to the project’s progress and success?
A. Conduct regular and timely reviews of the communications strategy. B. Meet with the project sponsor.
C. Review the stakeholder register.



D. Update the stakeholders engagement assessment matrix.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1119
A project manager is convinced that a contractor is requesting work outside of the project’s scope. What should the project manager do?
A. Create a change request.
B. Review the scope statement with the contractor.
C. Hold a project review meeting to address the issue with the project team. D. Inform the sponsor of the issue.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1120
Some project team members claim that they failed to receive complete project information. What should the project manager do to ensure proper information flow?
A. Initiate a weekly email newsletter.
B. Store information in a central database.
C. Follow the communications management plan. D. Schedule a team meeting.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1121



A project manager is conducting testing on product attributes. What should the project manager use to validate compliance?
A. Quality audits
B. Quality metrics C. Quality checklists D. Quality reports
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1122
An external audit concludes that a project is six to 12 months behind schedule. The project manager and the project team agree. What should the project manager do next?
A. Revise the work breakdown structure (WBS). B. Update the risk register.
C. Initiate the change request process.
D. Set a new project schedule baseline.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1123
A real estate company is developing a four-building complex. The project management plan calls for completion of one building per year at a cost of US$100 million each. At the end of year three, building one was completed at a cost of US$100 million, building two was completed at a cost of $US120 million, and building three was 50 percent complete at a cost of US$60 million.
To meet the original project management plan, what monthly performance is needed until the end of year four?
A. 125 percent B. 120 percent



C. 115 percent D. 110 percent
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1124
Two weeks into a new project, the project manager is involved in an accident. As a result, another project manager must be appointed. What should the new project manager update first?
A. Project management plan
B. Organizational process assets C. Resource calendars
D. Project charter
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1125
A project manager preparing a project status update calculates that the cost performance index (CPI) is 1.1, and the schedule performance index (SPI) is 0.95. What is the project’s status?
A. Over budget and behind schedule
B. Under budget and behind schedule C. Over budget and ahead of schedule D. Under budget and ahead of schedule
Correct Answer: B
Section: Monitoring and Controlling Explanation



Explanation/Reference:
QUESTION 1126
To ensure quality standards are met, a project manager hires an external resource to inspect the quality of the deliverables. The cost for this inspection can be classified under what cost category?
A. Appraisal B. Failure
C. Prevention D. External
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1127
The CEO of a company notifies a project manager that a bill from a vendor working on the project amounts to US$50,000 each month. The CEO questions whether the vendor is meeting the deliverables to determine if the contract should be terminated early.
What should be provided to the CEO?
A. Performance specifications
B. Seller performance evaluation C. Procurement management plan D. Contract administration plan
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1128
A vendor has a contract to deliver products for a project on the first day of each month. An inspection reveals that some product components are not meeting design requirements.



What should the project manager do next?
A. Request an audit of all deliverables, an apply penalties to the vendor.
B. Demand the necessary corrections from the vendor, and update the progress report. C. Conduct an audit of all deliverables, and hire another vendor.
D. Insist that the vendor make all necessary corrections, and update the risk register
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1129
An experienced project manager is assigned to a project that could fail to meet its goals and objectives. What should the project manager do to decrease the likelihood of this happening?
A. Actively manage stakeholder involvement.
B. Review change control procedures.
C. Manage quality
D. Regularly update lessons learned communications.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1130
Based on an identified risk that has a major severity level, a project sponsor asks for a quantitative risk analysis of the project. The project manager is unsure if there is sufficient time to perform that kind of analysis. The company’s board is waiting for a formal response.
What should the project manager do to address the situation without jeopardizing project outcomes?
A. Hold a team meeting to obtain the information needed for a quantitative risk analysis. B. Review the risk management plan to see if a quantitative risk analysis is required.



C. Meet with the project sponsor to review the identified risk, and issue a risk response plan. D. Perform a quantitative risk analysis, and update the risk register and risk response plan.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1131
A project’s earned value (EV) report indicates that an activity’s cost variance (CV) is -5,000 and its schedule variance (SV) is 1,000. What is the status of this activity?
A. Behind schedule and over budget B. On schedule and within budget
C. Behind schedule and within budget D. Ahead of schedule and over budget
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1132
A project management office (PMO) asks a project manager to calculate a project’s contingency reserves. What should the project manager do?
A. Review the risk management plan.
B. Check the total cost and add a reserve to cover quality issues.
C. Ask the PMO to increase the budget according to company policies. D. Add a percentage to the cost based on previous experiences.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 1133
A client adds a new feature and requests a budget update. The development of this feature cannot extend the project schedule for more than one month. The client has already agreed to a cost per hour.
What should the project manager do next?
A. Calculate project performance using the earned value management (EVM) method. B. Estimate the required number of additional project resources.
C. Update the resource management plan.
D. Review the responsibility assignment matrix (RAM).
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1134
A novice project manager with limited knowledge of the construction industry is preparing to conduct a quarterly project review meeting. What should the project manager use as a framework to facilitate the meeting and to communicate information that includes schedule, risk, performance, and budget?
A. Scope management plan
B. Work breakdown structure (WBS) C. Requirements management plan D. Work performance reports
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1135
A project manager is assigned to an ongoing project and receives notification from another department that they were not made aware of timeline slippage on one of the key deliverables. To which document should the project manager first refer?



A. Project management plan
B. Risk matrix
C. Communications management plan D. Project charter
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1136
A project team member discovered an issue with the system being developed. The project manager learns that the team member fixed the issue without consulting the change control board (CCB).
What should the project manager do?
A. Request additional funds to train the team member.
B. Determine if the documentation has been updated by the CCB. C. Submit a change request to the CCB.
D. Remove the team member from the project.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1137
Key stakeholders disagree about the details in the project charter that describe how to deliver project requirements. What tool or technique should the project manager use to resolve this issue and obtain project charter approval?
A. Expert judgement B. Facilitation
C. Focus groups
D. Decision making



Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1138
A project manager has a resource assigned to their project who lacks the necessary experience to complete the required tasks. What should the project manager do?
A. Ask the project sponsor to reassign the resource.
B. Update the project team assignments.
C. Work with the resource to train and bridge the performance gap. D. Ask an experienced team member to mentor this resource.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1139
Without consulting the project manager, a functional manager removes key project resources in order to assign them operational tasks. Since these resources are now focused on operational tasks rather than deliverables, the deliverables run late.
What should the project manager do first?
A. Extend the project timeline.
B. Escalate the functional manager’s actions to the sponsor.
C. Negotiate time allocation to prioritize the resources’ workload. D. Ask to have the resources replaced immediately.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 1140
During a team review, the project manager learns that the schedule performance index (SPI) is 0.8 and the cost performance index (CPI) is 0.7. The project manager asks team members to work overtime.
How will this affect the CPI?
A. It will decrease.
B. It will remain the same. C. It will increase.
D. It will return to 1.0
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1141
As a project approaches its final phase, the project manager sends a follow-up report to the stakeholders. Some stakeholders comment that some unresolved issues have been excluded from the report.
What should the project manager have done to prevent this?
A. Conducted the Monitor Communications process
B. Implemented the Monitor Risks process
C. Followed the Perform Integrated Change Control process D. Better controlled project documents
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1142
A project team member decides that engaging the customer on some alternative designs is unnecessary if all functionalities are delivered. The entire team decides to only engage the technical department on the best product design. After user acceptance testing, the customer complains about the selected design.



To ensure that the customer accepts the project deliverables, what should the project manager do?
A. Ask the customer to accept the project deliverables, as they meet all agreed-upon functional requirements. B. Communicate to the customer that the product design is determined by the technical team.
C. Ensure that both the customer and technical team collaboratively select the new product design.
D. Update the issue log with the design issue and continue with project execution.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1143
A project manager complains that the vendor obtained through the procurement process did not meet the project’s requirements. The procurement department argues that the project manager did not provide adequate information when submitting the procurement documents.
What should the project manager do?
A. Negotiate with the vendor on how the requirements can be met.
B. Compare the submitted procurement documents to the quality management plan requirements.
C. Escalate the problem to both the project sponsor and the procurement department director.
D. Determine if there is sufficient time and funds to terminate the contract, and then conduct a new procurement process.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1144
A project manager sent project reviews and meeting invitations to all stakeholders. However, a stakeholder located in a different country expresses concern that they are not receiving all project information.
What should the project manager do to ensure that the stakeholder feels engaged?
A. Meet with the stakeholder to provide special project reports and any other additional information they require.
B. Determine the stakeholder’s specific concerns, address them separately, and send the individual special reports.



C. Establish social networking among stakeholders, in addition to using advanced media meeting techniques for project reviews. D. Escalate the issue to management and seek their input regarding how to address the stakeholder’s concerns.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 1145
A stakeholder refuses to accept delivery of a project that has passed the acceptance criteria, and provides a new set of acceptance criteria. What should the project manager do to enable project completion?
A. Negotiate with the stakeholder to accept the project in its current state.
B. Rework the project deliverables to meet the new acceptance criteria.
C. Execute the change control process to accommodate the new acceptance criteria. D. Escalate the issue to the stakeholder’s manager.
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1146
During project closure, the project manager realizes that the issue log is incomplete. Considering the project deliverables and contractual obligations, what should the project manager do?
A. Accept the incomplete issue log and close the project.
B. Update and archive the issue log, and proceed with project closure.
C. Ask the sponsor for permission to close the project with an incomplete issue log. D. Assign the issue log to the appropriate stakeholders.
Correct Answer: D Section: Closing Explanation



Explanation/Reference:
QUESTION 1147
A project manager and project team have successfully implemented a new product line at their company and are in the process of closing it out. The project manager has obtained acceptance from the internal customer, conducted reviews, and documented lessons learned.
What documentation should be created in order to complete the project?
A. Project management plan updates and final product
B. Final product and organizational process assets updates C. Scope baseline and final product
D. Cost performance baseline and final product
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1148
A team needs to install a large piece of equipment for a project, which can only be done when the plant is shut down. Plant shutdown is planned every year during the second week of May. Earlier in the project, the project manager identified a corresponding risk of project delay due to missing an installation window. At the end of April, an accident occurs that causes the plant to have an unplanned shutdown. The project team reschedules and completes the installation of the major equipment during this time.
What should the project manager do next?
A. Reward the team’s efforts.
B. Update the risk register by closing the risk.
C. Keep the risk open until the planned target date.
D. Create s lessons learned item for the resolution of the risk.
Correct Answer: B Section: Closing Explanation
Explanation/Reference:



QUESTION 1149
A project is designing a new type of hip replacement. The engineering team has learned a new approach on how to choose materials that will be used in manufacturing.
When should this lesson be documented?
A. After assessing the risks of using new materials B. During the quality control process
C. After collecting stakeholders’ opinions
D. During project or phase closure
Correct Answer: D Section: Closing Explanation
Explanation/Reference:
QUESTION 1150
A project needs preventative actions to meet security requirements and to avoid corrective actions if audited. One of the stakeholders does not agree with the success criteria.
How should the project manager capture the performance in the closure report?
A. Align the report to the acceptance criteria and the definition of done (DoD).
B. Follow the actions necessary to satisfy the exit criteria.
C. Use the schedule performance index (SPI) and cost performance index (CPI) to measure success D. Refer to the project risks and issue register that was maintained throughout the project.
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1151
During project closure, the project manager finds it difficult to obtain successful project completion feedback. Some stakeholders disagree with the project’s success criteria and have been frustrated with the project from the beginning.



To what should the project manager refer to address these concerns?
A. Project charter
B. Quality management plan
C. Scope statement
D. Requirements documentation
Correct Answer: B Section: Closing Explanation
Explanation/Reference:
QUESTION 1152
The product has been delivered to the client, and the client accepted the deliverables. After two months, the project manager cannot close the project because they do not have the appropriate external release document.
What should the project manager have done before starting the project?
A. Hired a supervisor to review external regulations.
B. Set up a meeting with the client to negotiate external requirements. C. Reviewed all project requirements with the project team.
D. Reviewed the internal company processes for project closure.
Correct Answer: D Section: Closing Explanation
Explanation/Reference:
QUESTION 1153
A project manager is preparing a project closure presentation for stakeholders. One stakeholder has a history of refusing to sign off on project closures. What should the project manager do prior to the presentation?
A. Talk to the stakeholder to understand any concerns.
B. Ask all stakeholders to review a detailed report of project results.



C. Prepare a response to that stakeholder’s most likely points of concern. D. Ask the project sponsor to intervene with that stakeholder.
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1154
A joint venture project is waiting for legal closure. Further evaluation reveals that it critically conflicts with the agreement from another joint venture. What should the project manager do next?
A. Identify other project scenarios that do not conflict with the existing agreement.
B. Notify the project sponsor, and recommend that the project be postponed until further review.
C. Inform the project sponsor, escalate the issue to the legal department, and update the risk register. D. Continue with project closure while maintaining good communications with both joint ventures.
Correct Answer: C Section: Closing Explanation
Explanation/Reference:
QUESTION 1155
A project to build a residential building complex is nearing completion, and many of the units have been purchased. Some buyers raise complaints about defects in their units, such as cracks in the walls and leaks in the plumbing.
How should the project manager address the defects in the project closing meeting?
A. Announce that defects within the project’s scope will be fixed.
B. Communicate that work will continue until all defects are fixed.
C. Convey that identified defects will be handled by the change control board (CCB). D. Close the project and discontinue all work.
Correct Answer: A Section: Closing



Explanation Explanation/Reference:
QUESTION 1156
During the closing of a construction project, a stakeholder refuses to accept ownership due to missing documentation that is required in the construction industry. The project manager states that there is no such requirement.
What should the project manager do next?
A. Escalate the issue to the stakeholder’s supervisor. B. Create a change request.
C. Execute the change within budget.
D. Create the documentation for the stakeholder.
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1157
A new project manager takes over a completed project where all deliverables were accepted by the customer. The customer is unhappy that the project was over budget and of poor quality.
What should the project manager conduct?
A. Procurement audit
B. Cost-benefit analysis
C. Lessons learned meeting D. Trend analysis
Correct Answer: A Section: Closing Explanation
Explanation/Reference:



QUESTION 1158
What tool should the project manager use to demonstrate to the customer that the final product meets the business needs?
A. Work breakdown structure
B. Project scope statement
C. Requirements traceability matrix D. Project management plan
Correct Answer: B Section: Closing Explanation
Explanation/Reference:
QUESTION 1159
A project is in the closure phase. The deliverables have been approved by the project sponsor. However, the team that will support the delivered product is complaining about a lack of documentation.
What should the project manager have done to prevent this scenario?
A. Showed the project sponsor the sign-off to convince them that they should accept the product. B. Ensured all stakeholders were identified when defining the acceptance criteria.
C. Communicated project closure processes formally.
D. Released a change request to work on product documentation.
Correct Answer: C Section: Closing Explanation
Explanation/Reference:
QUESTION 1160
A project manager is closing a project, but can only perform half of the closure activities due to the project’s long-term payback period. The project manager should be responsible for which aspects of closure?
A. Organizational strategy B. Tactical strategy



C. Business strategy D. Economic strategy
Correct Answer: B Section: Closing Explanation
Explanation/Reference:
QUESTION 1161
An audit was conducted on a project during close out. The issue log could not be located in the project management information system (PMIS). What should the project manager do to prevent this from becoming a nonconformance?
A. Review the taxonomy of the document system for the excluded documents.
B. Refer to the responsible, accountable, consult, and inform (RACI) chart to establish the responsible person for the specific documents. C. Assign a project administrator to search for the missing documents.
D. Revise the project management plan to include the missing documents.
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1162
A project manager is managing a project that is close to its completion date. The project manager finds that the speed for resolving issues is above average, but critical issues are accumulating and may impact the closing date of the project.
What should the project manager do first?
A. Request additional resources from the project sponsor
B. Communicate with the team about the priorities of critical issues
C. Escalate the issue to a higher manager if the deadline will not be met
D. Continue working normally as the issue resolving speed is above average
Correct Answer: B Section: Closing



Explanation Explanation/Reference:
QUESTION 1163
A company is implementing a new IT tool, but the project is behind and the functionality does not adhere to the expected scope indicated in the contract. During a steering committee meeting, it is decided that the project should be terminated immediately due to poor vendor performance.
What should the project manager do next?
A. Archive project documents and materials
B. Assemble lessons learned
C. Obtain final acceptance of the project deliverables
D. Transfer ownership of the deliverables to assigned stakeholders
Correct Answer: A Section: Closing Explanation
Explanation/Reference:
QUESTION 1164
Near the end of a project, the project manager discovers that an imminent regulatory change will likely prevent the project from being commissioned. What should the project manager do?
A. Review the project schedule for completion before the new law comes into effect
B. Delay additional work on the project until the contents of the upcoming law are understood C. Update the risk register with this new information and plan for the risk response
D. Use scope change management to accommodate the new law’s expected requirements
Correct Answer: C Section: Closing Explanation
Explanation/Reference:
QUESTION 1165



A project is terminated early, and the project manager sends the final project report to relevant stakeholders. A finance manager interested in understanding the impact requests a copy of the report.
What should the project manager do?
A. Send the report to the finance manager.
B. Check the communications management plan and act accordingly. C. Do not send the report since the project was prematurely terminated. D. Review the stakeholder engagement plan and act accordingly.
Correct Answer: B Section: Closing Explanation
Explanation/Reference:
QUESTION 1166
While browsing a local archive, a new project manager finds the previous project’s lessons learned notes. They observe that the notes have not yet been stored in the project management information system (PMIS).
What should the project manager do with the notes?
A. As the notes are already available, no further action is required.
B. Disregard the notes since they are not in the PMIS.
C. Ask the previous project manager to archive the notes in the PMIS. D. Store a local copy on their hard drive for future use.
Correct Answer: C Section: Closing Explanation
Explanation/Reference:
QUESTION 1167
In a housing project, the real estate developer and the building contractor disagree about the quality of the work completed by the building contractor. The real estate developer has refused to pay for the work already completed and has also asked for a discount.
How should the project manager resolve the issue?



A. Hire a third party to inspect of the work performed and determine the discounts that should be made.
B. Propose an improvement to the housing project to compensate the real estate developer’s expectations.
C. Allow the real estate developer to calculate a discounted price as penalty for the alleged poor work quality.
D. Encourage both parties to use the alternative dispute resolution procedure as defined in the contract agreement.
Correct Answer: D Section: Closing Explanation
Explanation/Reference:
QUESTION 1168
A project team has completed the final deliverables for a software project. Ownership has been transferred to the software support team that will maintain the software moving forward. The software support team has identified several defects.
What should the project manager do next?
A. Transfer responsibility of defect fixes to a new software project that is kicking off next.
B. Request that the defects be submitted as software support tickets since project development is completed. C. Update the quality management plan and enter that list of defects.
D. Include the recent defects in the lessons learned register.
Correct Answer: C Section: Closing Explanation
Explanation/Reference: